AUTOMATION & AI
Make repetitive work disappear.
Automation that works inside the way your business already operates. Start with the handoff that happens again and again.
Explore AutomationFrom manual effort
to connected action.
Move through the four states. See what the system carries, what AI could assist with and where people stay in control.
The handoff lives in someone’s memory.
An enquiry is copied into a sheet. Someone assigns it, remembers the follow-up and prepares the quote again.
- 01Copy enquiry
- 02Find an owner
- 03Remember follow-up
- 04Re-enter the quote
SOURCEInbox + spreadsheet
RESPONSIBILITYEvery step depends on a person
The work waits between tools.
Illustrative workflow. No messages, calls or documents are sent.
Configure your operational pipeline.
Select your industry operational model and toggle modules to generate an architectural topology, latency budget, and implementation roadmap.
[SIPL ARCHITECTURE SPECIFICATION] Industry / Domain: Multi-Store Retail & POS Active Pipeline Modules (3): 1. [Intake] Intake & Order Normalization (< 45ms) — Zero bad records in database 2. [Core Logic] Bi-directional ERP & DB Sync (< 120ms) — Real-time stock & ledger alignment 3. [Handoff] WhatsApp & Dispatch Telemetry (< 2.5s) — Proactive communication, zero chase calls Estimated Deployment Cadence: Phase 1 Foundations (3 weeks)
PRACTICAL AUTOMATION
The useful work
between the tools.
We scope each connection around your records, rules and permissions. A channel or integration is confirmed before it becomes a delivery commitment.
- 01WhatsApp Cloud AI & bots
- Connect WhatsApp Business Cloud API with your product catalog and CRM. Handle 24/7 client inquiries, price quotes, and appointment booking with seamless human agent handoff.
- 02Document AI & intelligent OCR
- Extract line items, GSTIN, vendor names, and totals from incoming PDF bills and invoices directly into your accounting ledger without manual data entry.
- 03Intelligent lead routing & CRM sync
- Instantly capture enquiries from websites and ads, score buyer intent, assign the right sales rep, and generate personalized follow-up drafts.
- 04Approval workflows & operations
- Automate routine routing while preserving human approval checkpoints for credit limits, invoices, and field service dispatch.
- 05Executive reporting & anomaly alerts
- Turn cross-system operational data into scheduled WhatsApp or Slack digests and real-time alerts when key metrics require attention.
INTELLIGENCE / WITH A DEFINED ROLE
AI inside the workflow.
Accountability stays with people.
AI Calling Agent
A direction for voice follow-up and structured call context. Not presented as a launched service or a production deployment. Availability, consent and human handoff need validation.
AI Search & Business Assistant
Explore permission-aware retrieval, source-linked answers and draft summaries. Define which information can be used and how a person verifies the answer before action.
- Entry
- Routing
- By intent
- Decision
- Human review
Assistant concept · Order EX-024
Business system · Ready to collect
Example only. No live record changes.
SIPL Labs / In Development. RB Bot is a working concept name, not a launched service. No messages or calls are sent.
Connected channels.
Verified down to the packet.
Explore real-time event ingestion across WhatsApp Business API, Tally Prime, biometric hardware, and payment gateways.
How your disconnected tools
become one living machine.
Select any business touchpoint below or dispatch a live simulation to trace how data travels through SIPL’s verification gateway, atomic event queue, and core database into real-time operational execution.
WhatsApp Business API
HTTPS Webhook • HMAC-SHA256
24ms ingressSIPL Event Gateway
HMAC Auth • Idempotency Lock
Zero packet lossPostgreSQL State Engine
Row-Level Security (RLS) • ACID
Sub-millisecond writeEnterprise Handoff
Generates invoice in Tally & dispatches warehouse pick list.
Instant executionOPERATIONAL IMPACT:
High-volume customer chats and quotes are parsed instantly into structured database rows, eliminating manual typing.
{
"trace_id": "sipl_trace_98b73f2a",
"event": "order_confirmation",
"source": "WhatsApp Cloud API (+91 98...)",
"auth_verified": true,
"security_mode": "TLS 1.3 / DPDP Compliant",
"pipeline_transit": "22ms transit",
"idempotency_key": "IDEMP_WHATSAPP_8910",
"data_ownership": "100% Client-Held"
}DIRECT ARCHITECTURAL ANSWERS
Direct answers on automation & AI integrations.
Factual clarity on WhatsApp Business API limits, Document OCR security, and privacy boundaries.
How does an AI WhatsApp bot work with human agent handoff?
Our WhatsApp automation connects directly with Meta’s official WhatsApp Business Cloud API. The AI agent handles 24/7 product inquiries, FAQ lookups, and lead qualification using your verified knowledge base. When a complex query, price negotiation, or urgent complaint arises, the system immediately routes the chat to an active human agent with full conversation history.
How does Document AI automate incoming invoices and bills?
Document AI ingests vendor PDF bills, purchase orders, and scanned receipts via email or upload. Computer vision and LLM parsing extract vendor details, GST numbers, line items, quantities, and totals with strict confidence thresholds. Extracted records are formatted for verification before pushing directly into your ERP or accounting database.
Is our proprietary business and customer data kept private when using AI?
Yes. We use dedicated, enterprise-grade AI APIs (such as OpenAI Enterprise, Claude, or Google Cloud Vertex AI) with zero-data-retention agreements where your business data is never used to train public foundation models. Sensitive records are encrypted in transit and at rest with strict environment boundary isolation.
What is the difference between automation and AI in business workflows?
Automation executes deterministic, rule-based operations—such as sending a WhatsApp receipt when an order marks paid or routing a lead based on postal code. AI handles unstructured cognitive tasks—such as parsing handwritten invoices, summarizing lengthy customer tickets, or drafting tailored responses. We combine both so operations stay predictable while intelligence removes manual bottlenecks.
START WITH THE BUSINESS
Which handoff would you stop doing by hand?
Bring a repeatable task, the tools around it and the decision that must remain human.
Discuss Your Workflow